To Report a Claim

To report a new claim, please submit the "Report A Claim" form under the Quick Links below. To report a new claim by phone during regular business hours, please call 617-723-3800 or 1-800-392-6108 (MA) or 1-800-851-8978 (USA). To report an emergency claim during non-business hours please call 1-800-297-3554 and follow the instructions.

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Insured Portal Available

A new Insured Portal is now available! This portal allows insureds to see payment information, make payments, view inspection related information reports, and view and print policy documents. To register for the Insured Portal, please go to https://insuredportal.mpiua.com/register. An online access code is required to register. That code is located on the top right corner of your invoice or can be provided by your insurance agent or by MPIUA’s Customer Service Department.

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Adjusters – New

Downloadable forms for Adjusters

Adjuster Resources:

Windstorm List

Adjuster Resources

Adjuster Reports

Download all Adjuster Reports

Broad Evidence Worksheet

Contents Worksheet

Full Captioned Report – Status

Full Captioned Report with Payment

Full Captioned Report

Mold Payment Notification (to J. Markham)

Payment Request

Proof with RC Form

Short Contents Worksheet

Short Report – Excel

Short Report – Word

Short Worksheet

Statement of Loss – ACV

Statement of Loss – RCV

Statement of Loss – Short Form

Denial Letter

Download all Denial Letters

Collapse HO 00 02

Collapse HO 00 03

Conditions HO 00 03 Mortgagee

Conditions HO 00 03

Exclusion – Earth Movement

Exclusion – Flood, Surface & Wave

Exclusions HO 00 03

Exclusions HO 00 06

General DP 00 01

Oil Claim DP 00 01

Oil Claim HO 00 03

Pipe Freeze – No Heat

Pipe Leak – DP 00 01

Roof Wear HO 00 03

Statute of Limitation Letter

Under Deductible Letter

Miscellaneous Forms

Download all Miscellaneous Forms

10 Day Reminder Letter

Broad Evidence Worksheet

Condo Document Request

Contents Worksheet

Estimate Open Statement

Estimate Reminder Letter

Mold Payment Notification (to J. Markham)

Mortgage Affidavit of Insured – Under $10K

Mortgage Affidavit of Insured Letter

Mortgage Change Letter

Mortgagee Claim Letter

Proof Reminder Letter

Release of Information Letter

Report of Loss Form for Thefts

Short Contents Worksheet

Short Form Statement of Loss

Short Worksheet

Statement of Loss

Statute of Limitations Letter

TenantRelocationDP

TenantRelocationHO

Undisputed Payment Letter

Withdrawal of Claim Letter

Pipe Freeze Questionaire

Mortgagee Claims

Notices to Insureds

Proofs & Releases

Download all Proofs & Releases forms

Proof Letter ACV – Pay Now – Roof Denial

Proof Letter ACV – Pay Now

Proof Letter ACV

Proof Letter RCV – HO 00 06

Proof Letter RCV – DP 00 03 – Pay Now

Proof Letter RCV – DP 00 03

Proof Letter RCV – No Roof Coverage

Proof Letter RCV – No Roof or Contents Coverage

Proof Letter RCV – Pay Now – Mortgagee

Proof Letter RCV – Pay Now – No Roof Coverage

Proof Letter RCV – Pay Now – Wear Exclusion

Proof Letter RCV – Pay Now

Proof Letter RCV

Proof Rejection Letter

Proof Reminder Letter

Proof with RC Form – Contents Letter

Proof with RC Form

Proofs & Releases

Release Letter to Mortgagee

Release of Information Letter

Release Template

Reservation Rights Letter

Download all Reservation Rights Letter

Additional Living Expense

Basic – DP 00 01

Basic – HO 00 03

Basic – HO 00 06

Collapse HO 00 03

Conditions – HO 00 03

Heat – Pipe Freeze – DP 00 02

Heat – Pipe Freeze

Mortgagee Claim – Conditions – DP 00 03

Mortgagee Claim – Conditions – HO 00 03

Oil – DP 00 01

Oil – DP 00 03

Oil – HO 00 03

Reservation Rights Letter

Water – Flood – DP 00 03

Water – Floor – HO 00 03

Policy Forms