To Report a Claim

To report a new claim, please submit the "Report A Claim" form under the Quick Links below. To report a new claim by phone during regular business hours, please call 617-723-3800 or 1-800-392-6108 (RI) or 1-800-851-8978 (USA). To report an emergency claim during non-business hours please call 1-800-297-3554 and follow the instructions.

Insured Portal

A new Insured Portal is now available! This portal allows insureds to see payment information, make payments, view inspection related information reports, and view and print policy documents. To register for the Insured Portal, please go to https://insuredportal.mpiua.com/register. An online access code is required to register. That code is located on the top right corner of your invoice or can be provided by your insurance agent or by MPIUA’s Customer Service Department.

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LenderDock - Servicing Lender Inquiries

MPIUA has partnered with LenderDock for policy verification and lienholder data management services. As a result, MPIUA will no longer accept calls from mortgage lenders. All policy verification tasks, including coverage details, validating lender names, addresses, and loan numbers, as well as updating loan numbers and loss payee information, must be handled through LenderDock.com. Register today it's free!

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Office Closure

MPIUA will closed Friday, 5/23/2025 at 12:00pm and will reopen Tuesday, 5/27/2025 at 8:00am. During this time MPIUA will be completing essential systems maintenance which will cause all systems to be offline including all functions on the MPIUA website. To report an emergency claim during non-business hours please call 1-800-297-3554 and follow the instructions.