**New Bill Payment Portal**

Effective January 20, 2026, the Massachusetts Property Insurance Underwriting Association (MPIUA) will launch a new bill payment portal in partnership with Invoice Cloud. During this transition Web Payment services will not be available from 4:30pm on Monday, 1/19/2026 until 7:00am on Tuesday, 1/20/2026.

Accessible through the Insured Portal, the new payment system includes the following features:
• AutoPay: Policyholders can enroll in automatic payments to ensure premiums are paid on time and reduce missed or late payments.
• Paperless Billing: Clients may opt to receive bills electronically for faster delivery and a more environmentally friendly option.

Enrollment in AutoPay and Paperless Billing is available exclusively through the Insured Portal.If you or your clients have questions or need assistance, please contact MPIUA at 877-221-1782.

Producer Portal Updates: Data Security Agreement and New User Management Feature

As part of our ongoing commitment to data security and improved user management, we are implementing updates within the Producer Portal. Please click on the Data Security Agreement and New User Management Notice for more information.

For additional information on how Principal users can manage Producer Portal users please click here.

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Office Closure Notice

In observance of the Martin Luther King Holiday, the Association will be closed Monday, 1/19/2026 and will reopen Tuesday, 1/20/2026 at 8:00am. During this time, please utilize our online services to file claims, pay bills, and manage policies through the Producer and Insured Portals.

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Insured Portal

A new Insured Portal is now available! This portal allows insureds to see payment information, make payments, view inspection related information reports, and view and print policy documents. To register for the Insured Portal, please go to https://insuredportal.mpiua.com/register. An online access code is required to register. That code is located on the top right corner of your invoice or can be provided by your insurance agent or by MPIUA’s Customer Service Department.

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Claims Contact Information

To report a new claim by phone during regular business hours, please call 617-723-3800 or 1-800-392-6108 (MA), or

1-800-851-8978 (USA). To report an emergency claim during non-business hours please call 1-800-297-3554 and follow the instructions.

To report a claim online, please click here